Comments on An Urban Fantasy: And the BT fun goes on and on and on.

Well, mine is too. I occasionally try breaking it ...

2008-02-29T10:32:00.000Z

Well, mine is too. I occasionally try breaking it up with some mention of books, but often fail miserably when something has annoyed me enough.

Lol. You're right, Neal.This blog has become my pe...

2008-02-29T00:05:00.000Z

Lol. You're right, Neal.
This blog has become my personal ranting space.

Hey, Alan, can we hear about something less depres...

2008-02-28T22:46:00.000Z

Hey, Alan, can we hear about something less depressing ... like an Iron Angel? Shit, I'm looking forwards to that!

Methinks you should have gotten your lady involved...

2008-02-25T14:52:00.000Z

Methinks you should have gotten your lady involved long ago...

Its a shame you cannot work a call centre into the...

2008-02-23T17:30:00.000Z

Its a shame you cannot work a call centre into the Deepgate series. That would be entertaining.

Hey, did you tell these guys that you worked on Gr...

2008-02-22T20:35:00.000Z

Hey, did you tell these guys that you worked on Grand Theft Auto? That might shut them up a minute, give em something to fear.

You could write a Kafka-esque novel about all this...

2008-02-19T11:17:00.000Z

You could write a Kafka-esque novel about all this. Or at least a novella. Small compensation, I know.

"You've got the CRM system running, yeah? Tivoli? ...

2008-02-19T11:13:00.000Z

"You've got the CRM system running, yeah? Tivoli? Ok, is my record loaded? Great. Down the bottom of the 'Actions' panel you'll see a check box labelled 'Initiate call-centre thermonuclear self-destruct'. Could you check that for me please?"

I know it, Stefan. I used to work in a call centre...

2008-02-18T18:24:00.000Z

I know it, Stefan. I used to work in a call centre when I was a student, too. Funnily enough I worked for BT, answered calls for directory enquiries.

Someone once phoned me up to complain about their neighbours' dog barking. Another guy threatened to kill himself right there on the phone, because I couldn't give him his ex girlfriend's phone number (ex-directory, the operator can't see phone the number either.) I spoke to the poor guy for an hour. Messed up the 23 second "average length of call" target I was supposed to be aiming for.

My boss had a call once from a wee old scottish wifey. "I've just had my phone put in," she said. "But there's a lot of loose cable coming out of the wall. Do you think you could pull it from your end?"

Still, those were the days before BT broke.

I feel your pain. BT are crap.Incidentally, as a s...

2008-02-18T09:12:00.000Z

I feel your pain. BT are crap.

Incidentally, as a student who moonlights at a call centre, I can tell you that hearing the clack of keyboard keys in the background doesn't necessarily mean the operator is writing something on your records. He/she could be typing a comment on someone's blog, like I am now, while an annoying person complains to me about something a different company has done. (No kidding!)